KALSEE On Line Banking Frequently Asked Questions
What is on line banking?
KALSEE on line banking is a convenient, safe and secure way to conduct most of your everyday banking transactions via an Internet connection. Do your banking any day, any time, all from the privacy of your own home, office or anywhere you have an Internet connection.
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What types of accounts can I make transactions with through on line banking?
You may conduct transactions with all of your Credit Union accounts including making a payment to your KALSEE VISA credit card account. Detailed KALSEE VISA credit card account information can be accessed by logging on to http://www.mycardstatement.com. Enrollment is required and it's free to use.
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Is there a fee for using on line banking?
KALSEE on line banking is a FREE service for members of KALSEE Credit Union.
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How do I enroll in on line banking?
If you are a current KALSEE Credit Union member, sign up right now! It's instantaneous and on the spot. No waiting! The "Enroll" link is on our home page!
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How current is the information?
The available balance for checking and savings accounts is real-time and will change throughout the day based on your activity. All other account information such as loan and certificate balances are current as of the end of day processing from the night before.
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When will my transfers take place?
A one-time transfer will be transferred immediately.
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Are there limits to the number of transfers I can make?
Some accounts, such as checking accounts, have no limits as to the number of transfers you can make. However, certain savings accounts, by Federal Regulation, are allowed no more than six preauthorized withdrawals or transfers per month. If you're unsure as to whether your account has this restriction please check with our staff.
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Can I transfer money from my KALSEE savings or checking to make my KALSEE VISA card payment using on line banking?
Yes.
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May I perform Account-to-Account transfers using on line banking?
Yes, however you need to fill out our Cross Account Transfer Request Form which is available by clicking the above link or at any office.
Account-to-Account transfers may also be performed using TEL-TRANS 24-hour Telephone Service or stopping by any KALSEE office. Account-to-Account transfer service through TEL-TRANS also requires that you fill out a Cross Account application form, located in our TEL-TRANS Brochures. Once processed, you will be able to transfer funds between your account numbers.
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What is an alpha-numeric, case-sensitive password?
"Alpha-numeric" refers to the fact that both numbers and letters are used. "Case-sensitive" means that both upper and lower case letters are used. Therefore, an "a" is not the same as "A." For example, if your password is "12345doG," you must type it exactly like that. "12345DOG" will not allow you to enter the system. This method is used to provide you with the highest level of security.
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Can I change my password?
Yes, at anytime, once you are logged into your on line banking account
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What if I forget my password?
Do everything possible to safely remember your permanent password. If however, you do forget it, you can click the link at the forgot your login "link" which will automatically e-mail you the information needed to successfully login to your KALSEE account. (NOTE: This information is sent to your e-mail ONLY if your have a registered e-mail address in the on line banking system). If you continue to experience problems, call KALSEE Crediit Union during regular business hours at: (269) 382-7800 or toll free at: (877) KALSEE1 in order to regain access.
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What if I entered my password incorrectly several times and, now that I remember it, I can't get into the system?
For security reasons, you will have only 3 attempts to enter your password correctly before you are locked out of the system. If you are sure of your password, but PC-TRANS prompts you to re-enter it, CHECK TO SEE IF THE CAPS LOCK LIGHT ON YOUR KEYBOARD IS "ON". You may need to to disengage it in order to enter your password correctly. If on line banking does not allow you to login or an error message indicates that your account has been "blocked", the ONLY way to access your on line banking account again is to contact KALSEE Credit Union during regular business hours at: (269) 382-7800 or toll free at, (877) KALSEE1.
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As a Primary Account holder, can I allow other people to have access to my On Line banking account?
Yes. Remember, YOU, as the Primary Account holder, are soley responsible for authorizing which individuals [joint on your account] can use the on line banking services associated with your account number.
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I am the Primary Account holder of more than one KALSEE account. Do I need to sign up for each On Line Bankiong account separately for each account number that I own?
Yes. Remember, you must be the Primary Account holder in order to do this.
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What if part of my account information appears to be missing?
If you are having trouble using on line banking, please contact KALSEE Credit Union at (269) 382-7800. Our on line banking specialists will be glad to assist you. Remember, you must be an owner on the account or joint on the account and authorized by the owner to obtain help or view account information.
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If I sign up for on line banking will I still receive a statement in the mail?
No. As an on line banking account holder, you automatically receive free eStatements and no longer receive mailed statements. eStatements are Adobe Acrobat "pdf" files securely stored and available for viewing or printing at any time when you login to your on line banking account. They contain exacty the same information as a mailed statement.
IMPORTANT NOTICE:
On line banking users requesting a mailed statement may be charged a $3.00 "Mailed Statement Fee" per on line banking account.
Member who are not enrolled with KALSEE on line banking receive mailed statements at no charge.
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Do I have to own a computer to use on line banking?
No. You can access your accounts from any computer with Internet access - at work, at school, in public libraries, at friends or relatives homes, even overseas.
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How do I get set up for online Bill Pay services?
eZ Pay Bill Pay services for regular non-business accounts are available free of charge. In order to use eZ Pay, you must be a current on line banking user. eZ Pay enrollment and bill payment services are only accessible when you are logged-in to on line banking. For details on KALSEE Business Services Bill Pay, please refer to the "Business Services tab on KALSEE's website.
If you have any additional questions, please contact KALSEE at (269) 382-7800 or toll free at, (877)KALSEE1.
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